Delivery
Different Drop Delivery FAQ's
Estimated Delivery Times
We will dispatch your order the same or next business day. Estimated delivery transit time varies depending on your location. Please review this page for specific estimates.
How much is delivery?
Delivery is free on orders of $150 or more!. For orders under this amount, delivery is calculated at checkout based on your postcode. You can order in any quantity or combination of wines you like. Straight dozens are not required.
How do I track an order?
You will receive an email with the subject "Your Different Drop Order Is On Its Way" when your order is dispatched, which will contain a link to track your order. You will also be able to track it from within your customer profile. If your delivery i
Do you deliver to PO boxes and parcel lockers?
Yes, if you already have a PO Box with Australia Post, all you'll need to do is:. NOTE: We cannot deliver your wines to a PO BOX through Different Drop Delivery or through our delivery partner, Anonymous Wine Freight.
What happens if I'm not home?
After you enter your address at checkout, there is a text box to leave 'if not home instructions'. It is extremely helpful if you provide this additional detail, so please use this field. In most instances, delivery drivers will use their best judgme
Can I delay dispatch of my order?
Definitely!. Please select 'Store at Different Drop and Deliver Later' as your delivery method at checkout, and we will store your order for free for up to 6 months. Please note, it is your responsibility to let us know when you would like your order
I need to change my delivery address
Please contact us as soon as possible. Our warehouse is quick, so the sooner we receive the request, the better chance we have at changing the delivery address!. If your order has not been dispatched, this is quite simple. If it has been dispatched a
Can I get a call/text on approach?
With our local delivery service in Sydney you will receive a text on approach and be able to communicate directly with the driver if required. Outside of this zone, all orders are with 3rd party couriers who will send a text on the morning of deliver
Different Drop - Heat Policy
Unless you tell us otherwise, we will always ship your order. With Australia being such a vast country, monitoring the weather in every location we deliver to is not realistic. Moreover, every customer has a different definition of ‘too hot’. If you
My order was broken or lost in transit
Breakages and lost parcels are rare (less than 1% of our deliveries!) but they still can happen. We are shipping glass after all!. All orders are fully insured so just reach out to us and we will find a resolution for you, whether that be chasing up