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Delivery

Different Drop Delivery FAQ's

Sydney Delivery Zone Changes:

After Friday (30/06/2023) we will be reducing our local delivery zone to a smaller range of postcodes. The Sydney suburbs in the list below will thereafter be serviced daily by Australia Post rather than our twice weekly local delivery van. Why are w

Estimated Delivery Times

Delivered by our awesome delivery team. See Delivery Timetable. Delivery by Australia Post in 3 to 6 business days. Delivered by Anonymous Wine Freight. See Delivery Timetable. Delivery by Australia Post in 4 to 7 business days. Delivered by Anonymou

How much is delivery?

Delivery is free on orders of $150 or more!. For orders under this amount, delivery is calculated at checkout based on your postcode. You can order in any quantity or combination of wines you like. Straight dozens are not required.

How do I track an order?

Different Drop Delivery - Sydney Metro: As long as your order does not contain any items advising delayed dispatch we'll dispatch your order the next day.The Different Drop team will deliver your wines and you'll receive a SMS message with live track

Do you deliver to PO boxes and parcel lockers?

Yes, if you already have a PO Box with Australia Post, all you'll need to do is:. NOTE: We cannot deliver your wines to a PO BOX through Different Drop Delivery or through our delivery partner, Anonymous Wine Freight.

What happens if I'm not home?

Different Drop Delivery - Sydney Metro: If no one is home and there are no special delivery instructions, the courier will try to call for instructions. If the driver believes there is a safe space to leave your wine they will do so if not, they will

Can I delay dispatch of my order?

Definitely!. Please let us know the specific date under 'SPECIAL REQUEST' during checkout and contact us to organise/confirm. For special circumstances or large order we are also happy to store your order for up to the 3 months. Please contact us is

I need to change my delivery address

Different Drop & Specialist Courier Deliveries: Please contact us as soon as possible. Our warehouse is quick, so the sooner we receive the request, the better chance we have at changing the delivery address!. Australia Post Deliveries: Please contac

Can I get a call/text on approach?

Different Drop Deliveries - Sydney Metro: Yes! You'll receive a SMS text message with live tracking when the driver is on route to your address. But if you would like us to give you a call, please contact us and let us know. Specialist Courier Delive

Different Drop - Heat Policy

Unless you tell us otherwise, we will always ship your order. With Australia being such a vast and sprawling country monitoring the weather in every location we deliver to is not realistic. Moreover we can’t predict what every customer's definition o

My order was broken or lost in transit

Breakages and lost parcels are rare (less than 1% of our deliveries!) but they still can happen.Just reach out to us and we will find a resolution for you, whether that be chasing up for delivery, sending you a new order or refunding you for the dama

I can't find my wines

Your delivery service is Different Drop Delivery or Anonymous Wine Freight:. If you are expecting a delivery but can't find it, you should have a missed call or have spoken to one of the delivery team. If that didn't happen, please get in contact by